Support

Stuck on a level, lost a purchase, found a bug? We read every message.

The marble moves on its own, or not enough

Hold your phone the way you like to play and tap Recenter: that angle becomes "flat". You can also open Settings and pick a control level. Easy is slow and forgiving, Normal is the default, Expert is fast.

I bought "Remove Ads" but still see ads

Go to the shop in the game and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy it. Optional rewarded ads (double coins, free coins) stay available on purpose. You only see them if you choose to.

Community levels or tournaments won't load

These use iCloud. Check that you are signed in to iCloud in iOS Settings and that iCloud Drive is turned on, then reopen the game. Your own levels and progress work offline.

I left a tournament in the middle

Tournaments are one attempt each. If you close the game in the middle of a stage, that run ends. Between stages you can take a break and continue later, as long as the weekend isn't over.

Reporting a community level

Open the ⋯ menu on the map and tap Report. You can also block its maker from the same menu. Levels reported by several players are hidden automatically and we review them. For anything urgent, email us.

Deleting your data

Your progress lives on your device and is removed when you delete the app. To remove maps you shared or your tournament entries, email us. See the privacy policy for details.